Learning to Walk with AI - Automating Workflows
Walking is all about automating business workflows with a sprinkling of AI to help move things along. There are things that we do within our professional lives that are repeatable and predictable. Recording contact details from business cards, recording monthly expenses, following up on missed phone calls, issuing invoices and onboarding clients or employees.
Getting Started with AI in Sales for Small Busineses
In my previous post, we examined how small businesses can begin using AI in three stages: Crawling, Walking, and Running. In this article, we’ll focus on starting with crawling, particularly in Sales and Marketing, as that is where I have spent most of my professional life. Crawling is about enhancing personal productivity and gaining a clearer understanding of what AI can achieve within your organisation. We’ll explore AI assistants and several purpose-built tools that can be easily and affordably used for many sales-related tasks.
How to choose the right AI solution
There’s a lot of pressure right now to do something with AI, but picking the wrong solution can be costly, distracting, and damaging. Here's the framework I’ve used over 20 years to separate hype from substance and evaluate solutions on the strengths of the benefits to the business.
Win more with eXplainable AI
AI has helped us to extract more meaningful insights from sales data, enabling us to improve the processes that drive more sales. When eXplainable AI (XAI) is added to the mix, you’ll find that suddenly you’re able to answer questions like “Why will I win this deal?” rather than “Am I going to win this deal?”.
9 Pitfalls to avoid predicting Sales Opportunities
In this post, we’ll explore some of the common challenges that can derail your efforts to predict sales opportunities accurately. Drawing from experience, I’ll highlight potential solutions to avoid these pitfalls and build a more reliable system.

